TabGecko - Refund Policy

Last updated: 9 November 2026

1. Current payment status

Registration and the Free plan are free of charge. Free trials or Premium promotional codes do not trigger an automatic charge. TabGecko does not currently accept paid online orders. This policy does not create a subscription or a payment obligation.

2. Free services and promotional codes

Where no price has been paid for a service, there is no purchase price to refund. Free trial periods and promotional codes cannot be redeemed for cash. Redemption deadlines, duration and scope are set out in the respective promotion. This does not exclude rights relating to an actual paid purchase.

3. If you need to identify a payment

If you believe a charge relates to TabGecko, contact info@tabgecko.com. Include your account email, the date, amount, currency, order or transaction reference and a short description where available. Do not send full card details, security codes, passwords or other credentials.

We will check the payment reference and explain the next steps. If you purchased directly from another provider, such as a proxy or extension provider, that provider is generally the contact for that contract. Your statutory rights against the responsible contracting party remain unaffected.

4. Errors or unavailable features

Describe the affected feature, app version and error message as clearly as possible. Technical investigation may help restore access. Contacting support is not a prerequisite for exercising statutory withdrawal, warranty or refund rights within the applicable time limits.

5. Statutory rights and future paid offers

Statutory remedies, including those relating to non-performance, defects or unauthorized charges, remain unaffected. Any future paid offer will provide pricing, duration, billing and applicable withdrawal and refund information before an order is placed. This policy alone does not convert existing free use into a paid service.

Where a statutory right of withdrawal applies to a paid digital contract, calling the product software or digital content does not by itself remove that right. Early loss of the right requires the applicable legal conditions to be met. Individually agreed refunds and more favourable statutory rights take precedence over this general policy.

6. Contact and further information